General terms and Conditions of sale for - Lyd by Dissing

    General information

    Lyd by Dissing ApS
    CVR: 36197730
    Åbjergvej 12M
    2720 Vanløse


    It is possible to pay by credit card, PayPal, and make a bank transfer. The following payment cards can be used: Visa, MasterCard, Discover and American Express.
    ATTENTION! With a bank transfer, you are not protected by the objection scheme. Read here why.


    We deliver free of charge within Denmark, it takes place exclusively via Post Danmark and GLS.
    Delivery abroad is also possible, here the price depends on the destination.

    The delivery time of the item

    The delivery time is typically 1-2 days from when the product has been produced.

    If you regret your purchase (right of withdrawal)

    You have a 14-day right of cancellation when you shop with us.
    The cancellation period expires 14 days after the day you;

    1. has received your item
    2. takes physical possession of the last item, in the case of an agreement for several different items ordered in one order and delivered individually
    3. gets the last lot, or the last part in physical possession, when it refers to an agreement for the delivery of a product that consists of several lots or parts

    You must notify us within 14 days of receipt that you wish to cancel your purchase. The notice must be given by sending an email to [email protected] or by telephone on 20683302. In your message, you must make us clearly aware that you wish to exercise your right of withdrawal.

    You cannot undo it by simply refusing to receive the item without clearly notifying us of this at the same time.


    You must send your order back to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct costs in connection with returning the item. When returning, you are responsible for ensuring that the item is properly packed. You bear the risk for the goods from the time of delivery of the goods.

    The costs for return are expected to amount to no more than DKK 300.

    Goods excluded from the right of withdrawal:

    1. Delivery of goods which have been manufactured according to the consumer's specifications or have been given a distinct personal touch.

    The condition of the item when you send it back

    You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words – you can try the product in the same way as if you tried it in a physical store.

    If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.

    In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.

    Refund of the purchase amount

    If you regret your purchase, you will of course get the amount you paid us back. In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.

    If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (but not additional costs resulting from your own choice of a delivery method other than the cheapest form of standard delivery that we offer), without undue delay and in any event no later than 14 days from the date on which we received notification of your decision to withdraw from this agreement. We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.

    We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.
    If you regret the purchase, the item must be sent to:

    Lyd by Dissing ApS
    Åbjergvej 12M
    2720 Vanløse

    You can also cancel the purchase by giving a clear message and handing it in personally to the above address against prior agreement.

    What should I send back?

    You must attach a copy of the order confirmation. Shipping goes faster if you also fill in our form/standard cancellation form or attach the following;

    Note! We do not receive packages sent by cash on delivery.

    If there is something wrong with the product (right of complaint)

    The Purchase Act's defect rules may apply to goods purchases.

    When shopping at You of course have a 24-month right of complaint. This means that you can either get the item repaired, exchanged, the money back or the price reduced, depending on the specific situation.

    It is of course a requirement that the complaint is justified and that the defect did not arise as a result of incorrect use of the product or other damage-causing behavior.

    How soon should I advertise?

    You must advertise within a "reasonable time" after you have discovered the lack of the item. If you complain within two months of discovering the defect, the complaint will always be timely.

    We will refund reasonable shipping costs.

    If the complaint is justified, we will of course refund your (reasonable) shipping costs.

    The item is sent to:

    Lyd by Dissing ApS
    Åbjergvej 12M
    2720 Vanløse

    We need the following information when you send the item to us

    When returning the item, please state the problem in as much detail as possible.

    Note! We do not receive packages sent by cash on delivery or similar.

    Remember that the item must always be sent back in proper packaging, and remember to get a receipt for sending so that we can refund your shipping costs.

    What we do with your personal information (personal data policy)

    In order for you to enter into an agreement with us, we need the following information:

    Phone number
    Email address

    We register your personal data with the aim of being able to deliver the goods to you.

    The personal information is registered with Lyd by Dissing ApS and stored for five years, after which the information is deleted.

    When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.

    The director of Lyd by Dissing ApS has access to the information registered about you. The data controller at is Tue Dissing.

    We do not store customer information encrypted. We do not transmit customer information encrypted.

    Information submitted to Lyd by Dissing ApS is not passed on or sold in any way to third parties, and we do not register any personally sensitive information.

    As registered with Lyd by Dissing ApS, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be directed to Lyd by Dissing ApS via e-mail [email protected].

    Access to complaints

    If you want to complain about your purchase, you must contact us via email ([email protected]) or telephone (20683302). If we do not succeed in finding a solution, you can lodge a complaint with relevant boards in the area, if the conditions for this are met.

    Konkurrence- og Forbrugerstyrelsen
    Carl Jacobsens vej 35
    2500 Valby
    Telefon: 4171 5000
    Email: [email protected]